Government Digital Transformation: Lessons from the Field
Factory AI Team · February 5, 2025
Government digital transformation comes with unique constraints: strict compliance, accessibility mandates, and public scrutiny. But the payoff—better citizen experience and operational efficiency—is substantial.
Key lessons:
- Compliance by design, not by audit
- Accessibility as a requirement, not a checklist
- Scalability for peak loads (e.g., tax season)
- Stakeholder alignment across departments