Government · Representative
National Citizen Portal Modernization
Scaling citizen services with AI-driven workflows
The Challenge
A government department needed to modernize its citizen portal handling millions of transactions. Legacy systems were slow, lacked accessibility, and could not support real-time status updates.
Our Solution
We built a new portal using microservices, integrated AI-powered document classification and routing, and implemented a mobile-first design. The system includes role-based access, audit trails, and WCAG 2.1 AA compliance.
Measurable Outcomes
70%
Faster ticket resolution
5M+
Monthly transactions supported
99.9%
Uptime SLA
"Factory AI delivered on time and exceeded our security requirements. The new portal has transformed how citizens interact with our services."
— Director, Digital Services